Frequently Asked Questions

Frequently Asked Questions

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General Questions

How Our Service Works

To get support for any WordPress issues you may have, you simply Click FIX MY SITE in the top menu, then select the type of support you need and click the PURCHASE SERVICE button. After completing the payment process, you will be sent to an area to enter the details of your issue. Our agents will be quick to assist you and will contact you directly on our state-of-the-art, easy-to-use support portal. You will be able to answer your agent at any time and they will give you a detailed explanation of how they solved your problem.

What Does 24/7 WordPress Support Mean?

this is exactly what it says. we have agents available 24 hours a day 7 days a week to take on WordPress support issues and get them resolved fas.t over the years we have mastered full-time Around the Clock WordPress support so that no matter when or where someone is an issue fixed on their WordPress site. Our agent are ready to jump into action and get it fixed fast.

How We Achieve 24/7 WordPress Support?

there are alternative WordPress support firms out there that claim to supply 24/7 support however what it really means is that you simply can get a response 24/7 but not the particular required support. WP Fix WOW on the other hand is one of a kind when it comes to 24/7 instant supports this is how we do it we have strategically hired and staffed our agents to cover all 24-hours on any given day even holidays. this means that regardless of what time zone are customers are in support they can receive it always have an even ready to take on any WordPress issue .

What Is Average Support Resolve Time?
what is the resolve time? this is something that makes us so different and what we love to measure and improve on every day as a team. the resolve time you’ll find here at WP Fix WOW as the time it takes to completely fix the reported issue. we are out of it making this time As short as possible. we work with a very high sense of urgency to get issues resolved quickly. Our average results time here at WP Fix WOW is 30 minutes. this makes us the fastest WordPress support company in the world. 
What Type Of Issues Do We Fix?
our general support service which is our
most popular will service any single
request that involves WordPress. a single
request is the specific repair task you
need completed when you submit your
support details. some examples of a few
things we fix everyday:
WordPress-General Support Services-Tune-Up-Service-WordPress-support-and-maintenance-24-7white screen issues – where you are seeing just a white screen.
WordPress-General Support Services-Tune-Up-Service-WordPress-support-and-maintenance-24-7 plugin issues – where you are
seeing a plug-in error somewhere.
WordPress-General Support Services-Tune-Up-Service-WordPress-support-and-maintenance-24-7 theme issues – where you are seeing a theme error somewhere.
WordPress-General Support Services-Tune-Up-Service-WordPress-support-and-maintenance-24-7 updating issues – where
you are seeing an issue after completing updates.
it would be very timely to list everything that we can fixed but please understand that after 6 plus years and over two hundred and thirty two thousand ticket service our agents have seen it all and love a good support challenge. we also have a
wide variety of other specialized wordpress support services that can handle any wordpress work you may need.
used by our customers that are dealing
with an infected web site. we also have a
that can take a slow WordPress site and
make it lazing fast.
How Many Agents Do We Have?
us to maintain around-the-clock instant
support to customers all over the world?
we must staff at a minimum six agents
at all times to service customer requests. this number ensures that we can
keep or even do better than our average
30 minutes or less resolve time. we also
have a team of Asian supervisors to
audit productivity and professionalism
What Happens If We Cannot Fix Something?

the last thing we would ever want to do is to make this complicated.

here’s our guarantee:
WordPress-Site-Speed-Up-Service-WordPress-support-and-maintenance-24-7we will never require an additional cost for any of our WordPress Services.
WordPress-Site-Speed-Up-Service-WordPress-support-and-maintenance-24-7 your ticket will be assigned to an agent and responded to immediately.
WordPress-Site-Speed-Up-Service-WordPress-support-and-maintenance-24-7our agents will work diligently on your issue until the issue is resolved.
WordPress-Site-Speed-Up-Service-WordPress-support-and-maintenance-24-7If an issue is not resolved we will refund your payment right away.
WordPress-Site-Speed-Up-Service-WordPress-support-and-maintenance-24-7we value you not the payment and pride ourselves and fixing your issue.
How Do We Communicate With Our Customers?

we have a cutting edge support ticket system that anchor details are entered into and allows you to communicate with your agent instantly anytime you want.
you can also reply directly to any support ticket update emails and your reply will be entered in our ticket system automatically. we are constantly looking at ways to improve and enhance our ticket system to make getting support easier.

What Information Do You Need From Me?

At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly.
In some cases but not all, your assigned agent may need other information including hosting company login details to properly resolve your issue. All of this information is kept safe in our encrypted ticket portal.

About Our Services

Primary Care

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Women's Health

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Pediatric Care

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Urgent Care

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Newborn Care

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Have a Different Question?

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Or call — 344 532 2352

Better Health Care is Our Mission

24/7 service. Same Day Appointments are Available.

(344) 532-2352

1235 Divi St. #100, San Francisco, CA