We Know There Are Other WordPress Support Companies Out There But We Are The Fastest
we started our business in 2014, there have been only a few firms that specialized in WordPress support or perhaps “Managed WordPress Services.”
It was mostly freelancers and development firms who designed WordPress sites then had to support them for their customers once the development was completed.
There wasn’t one company that offered flat rate WordPress support, which is our main service.
Take A Look Below At A Timeline Of Our Success.
COMPANY WAS BORN
We were launched on a Sunday morning November 15th, 2014.
Since we continue our targeted vision is to be the best and the FASTEST WordPress support company in the world.
100 WORDPRESS ISSUES FIXED
This was an exciting time that showed that there are many people who need WordPress support 24/7 and that our agents solve their problems quickly and professionally.
LAUNCHED INFECTION REMOVAL SERVICE
We brought some of the best and brightest infection cleaning specialists to serve clients who need to clean and secure your site.
LAUNCHED SPEED UP SERVICE
We did our market research and discovered the great need to accelerate WordPress sites, so we perfected the process and launched our Acceleration speedup Service.
15,000 WORDPRESS ISSUES FIXED
At this point, we were averaging around 80 support tickets per week and we love every moment when we can tell the customer that their problem is solved.
ACHIEVED AVERAGE TICKET RESOLVE OF 30 MINUTES
The most important thing that makes us different is to solve the speed.
We maintain an average resolution time of 30 minutes in all general support requests.
REBUILT OUR CUSTOM SUPPORT PORTAL
This was a great update for our customers to provide the most optimized experience by using our personalized ticket portal for agent communication.
500 WORDPRESS ISSUES FIXED EACH MONTH
The fast support we provide is spreading through the WordPress community and we are solving more than 500 WordPress problems per month.
EMPLOYED 8 AGENTS AND FIXING 24/7
Keeping support as fast as possible, we employ 8 full-time agents who handle WordPress problems 24 hours a day, 7 days a week, and even on weekends and holidays.
OVER 152,000 WORDPRESS ISSUES FIXED
We are very proud to remain the leader in WordPress support and have overcome more than 152,000 WordPress problems since 2014.